1. Home
  2. FAQ
Help Centre

Bonus Game FAQ –
All Your Questions, Answered

Everything Pakistan players commonly ask about registration, deposits in PKR, Cricket betting, withdrawals via JazzCash and Easypaisa, bonuses and account management — all in one place.

Secure Platform PKR Payments Cricket Betting 24/7 Support Android App
40+
FAQ questions covered
8
Topic categories
24/7
Live support available
PKR
All amounts in rupees
How We Can Help

Common Topics Pakistan Players Ask About

Whether you just signed up or have been playing for a while, these are the areas our Pakistan members ask about most. Jump to the section that matches your question.

Registration & Account

How to create your Bonus Game account, what details you need, age requirements, verification steps and managing your profile settings — covered fully in the Account section of the FAQ below.

Deposits & Payments

Depositing PKR through JazzCash, Easypaisa, Raast, bank transfer and mobile wallets. Minimum deposit amounts, how long it takes and what to do if a deposit doesn't show up in your balance.

Withdrawals

How to cash out your winnings in PKR, which payment methods are available for withdrawals, how long processing takes, and what to do if your withdrawal is delayed or pending verification.

Bonuses & Promotions

Welcome bonus eligibility, how wagering requirements work, how to check your active bonus progress, Cricket event promotions, free spins and what happens to bonus funds when they expire.

Sports & Cricket Betting

How to place bets on PSL, T20, international Cricket and Football, how live in-play betting works, how odds are calculated, settlement times after a match ends and how to read your bet history.

App & Technical Help

Downloading and installing the Bonus Game Android app, login issues, what to do if a game won't load, browser compatibility and how the app performs on Pakistan mobile data connections.

Account & Registration

Visit the registration page and fill in your details — a valid Pakistan mobile number, your email address, full name and date of birth. You'll receive an SMS verification code to confirm your number. Once that's done, your account is active and you can make your first PKR deposit straight away. The whole process takes about two minutes on a standard mobile connection.

You must be at least 18 years old to register and use Bonus Game. This applies to all sections of the platform — Sports betting, Casino, Live Casino, Bingo and Slot Games. If we have reason to believe an account holder is under 18, the account will be suspended and any balance returned. Please play responsibly and only if you are of legal adult age.

No — each player is only permitted one account on Bonus Game. Duplicate accounts are not allowed and may result in suspension of both accounts. If you've accidentally created more than one account, contact our support team at [email protected] to resolve this before making any deposits. Multiple accounts from the same household should also be flagged to avoid any misunderstanding.

On the login page, tap the password reset option and enter your registered mobile number or email. You'll receive a reset code or link. Follow the steps to set a new password. If you no longer have access to your registered number or email, write to [email protected] with your account details and the team will help verify your identity manually.

Account contact details can be updated from within your account settings once you are logged in. For security purposes, changing your primary mobile number may require re-verification. If you're locked out and need to update contact details before you can access your account, reach out to [email protected] directly.

Deposits & Payments

Bonus Game supports the most popular payment methods used by Pakistan players. You can deposit using JazzCash, Easypaisa, Raast, bank transfer and standard debit or credit cards. Mobile wallet deposits are processed quickly and tend to reflect in your balance within a few minutes. All deposits are handled in PKR so there's no currency conversion involved.

JazzCash and Easypaisa deposits typically show in your Bonus Game balance within a few minutes. Raast transfers are also fast — usually under ten minutes. Bank transfers can take longer depending on your bank, generally between a few hours and one business day. If your deposit hasn't appeared after the expected time, check that the transaction was confirmed on your payment app and then contact support with the transaction reference number.

Minimum deposit amounts vary slightly depending on the payment method you use. Generally, mobile wallet deposits via JazzCash and Easypaisa have a lower minimum threshold compared to bank transfers. The current minimums are displayed on the deposit screen within your account — they're shown in PKR and are straightforward to check before you complete a transaction.

First, confirm that the JazzCash transaction was actually completed and not just initiated — check your transaction history in the JazzCash app. If the payment shows as successful on JazzCash but hasn't appeared in your Bonus Game balance after 15 minutes, contact [email protected] with your JazzCash transaction ID, the amount, and the time of the transfer. The team will trace the payment and credit it manually if confirmed.

Withdrawals

Go to the Withdrawal page while logged into your account. Select your preferred payout method — JazzCash, Easypaisa, Raast or bank transfer — enter the amount you want to withdraw in PKR, and confirm the request. First-time withdrawals may require identity verification before processing. Once approved, funds are typically sent to your selected payment method within the standard processing window.

Withdrawal processing times depend on the method. JazzCash and Easypaisa payouts are generally processed faster than bank transfers. Bank transfers follow standard interbank timelines which can vary. If your withdrawal is showing as pending for longer than expected, it may be awaiting account verification. Check the Withdrawal page for current processing timeframes and contact support if you have a specific concern about a pending payout.

The most common reasons a withdrawal goes on hold are: the account hasn't completed identity verification yet; there's an active bonus with pending wagering requirements attached to the balance; or the requested amount is your first withdrawal and a manual review is required. Log in and check your account verification status. If documents are required, uploading them quickly will speed up the process. For anything unclear, [email protected] can check the specific status of your withdrawal.

Yes, a minimum withdrawal threshold applies and is displayed in PKR on the withdrawal screen in your account. The exact amount varies slightly by payment method. There may also be a maximum withdrawal limit per transaction or per day — these figures are visible when you initiate a withdrawal request. For large withdrawals above the standard limit, contact support to discuss arrangements.

Bonuses & Promotions

New players at Bonus Game can access a welcome offer on their first deposit. The current offer is displayed on the homepage and registration page — it's calculated in PKR and applied automatically to your account once your deposit is confirmed. Always read the terms attached to any bonus before claiming it so you understand the wagering requirements and eligible games.

Wagering requirements (sometimes called playthrough requirements) mean that you need to bet a certain total amount before bonus funds can be converted to withdrawable real-money balance. For example, a 10x wagering requirement on a PKR 1,000 bonus means you need to place PKR 10,000 in qualifying bets before that bonus converts to real funds. Progress towards the wagering requirement is tracked in your account's bonus section. Different games contribute differently — Slots often contribute 100%, while table games may contribute less.

Yes, bonuses have an expiry period. If wagering requirements are not completed within the active window, the bonus balance and any associated winnings will be forfeited. The expiry date for each active bonus is shown in your promotions dashboard. If you're unsure about the timeline on a specific offer, check the bonus terms or ask support before the deadline.

Yes — Bonus Game regularly runs event-specific promotions around Pakistan Super League (PSL) fixtures, T20 internationals and major Cricket tournaments. These can include enhanced odds on certain matches, reload bonuses tied to specific match days, or free bet offers. Keep an eye on the promotions section within your account during active Cricket seasons to catch these offers before they close.

Sports & Cricket Betting

The Sports section covers a wide range of Cricket markets — match winner, toss winner, total runs in an innings, highest opening partnership, individual player run totals, number of wickets, over-by-over run lines and more. For PSL matches and T20 internationals involving Pakistan, in-play betting is also available so you can place bets while the match is live, with odds updating ball by ball.

In-play betting lets you place bets on a match while it's actively being played. Odds change in real time based on what's happening in the match — a wicket falling, a big over, or a partnership building will all shift the available prices. To place an in-play bet, navigate to the live match in the Sports section, select your market, enter your PKR stake and confirm. The Bonus Game app gives you the fastest live odds updates compared to a standard browser.

Most settled bets are paid out to your PKR account balance within a short time after the official result is confirmed. For standard Cricket match result bets, this is usually within minutes of the final score being confirmed by the official scorecard. Complex markets like top wicket-taker or highest individual score may take a little longer to settle after the match ends. Settled bets appear in your bet history with the outcome and payout clearly shown.

Yes — the Sports section covers Football alongside Cricket. Major leagues and international tournaments are included in the betting menu. The available markets and fixtures are visible in the Sports section. While Cricket and PSL are the primary focus for Pakistan players, the Football markets are a popular option during major tournaments when Cricket fixtures are between series.

Casino, Live Casino & Games

The Live Casino features real dealers streaming in real time. Available games include Baccarat, Roulette, Blackjack and other table game variants. Tables run around the clock, so there's always a live session to join. All bets are placed in PKR. New tables and game variants are added periodically, so the selection continues to grow.

The Slot Games library includes hundreds of titles — from classic three-reel Slots to modern video Slots with free spin rounds, bonus features and progressive jackpots. New games are added to the library on a regular basis. You can browse by category or search for a specific title. All Slot games are playable in PKR stakes and are accessible the moment you log in.

The Bingo section has rooms running at different times with varying stake levels in PKR. Rooms fill up with other players and the game runs on a standard Bingo format — numbers are drawn and you mark them off your card. Completing the required pattern wins the prize. Bingo is a fun change of pace from Sports betting or Casino play and is popular among Pakistan players looking for something a bit different.

App & Technical Help

Visit the Download page on your Android device and tap the download button to get the Bonus Game APK file. Once downloaded, open the file to install — your device may ask you to allow installation from unknown sources, which you can enable in your phone's security settings. The whole process takes under a minute. The app is optimised for Pakistan Android devices including budget handsets on 4G connections.

Most loading issues come down to one of these: a weak mobile data signal, an outdated browser or app version, or cached files causing a conflict. Try these steps in order — check your signal strength and switch between Wi-Fi and mobile data; clear your browser cache and cookies or update the app; and try a different browser (Chrome works best on Android). If the issue is with a specific game and others load fine, try again a few minutes later as the game server may be briefly restarting.

The dedicated Bonus Game app is currently available for Android only. If you're using an iPhone or iPad, you can access the full platform through your mobile browser — Safari on iOS works well. The mobile browser version is fully functional for Sports betting, Casino, Live Casino and Slot Games. For the best experience on any device, a stable connection makes a noticeable difference, especially in Live Casino.

Sessions in the browser may expire after a period of inactivity, which is a security measure. The Bonus Game app on Android maintains your session more reliably than a browser tab. Make sure you're not clearing app data between sessions. If you're regularly getting logged out mid-session, check that your phone's battery optimisation settings are not forcing the app to close in the background.
Still Need Help?

Our support team is available around the clock for Pakistan players. Reach us by email and we'll get back to you as quickly as possible.

Support Email
Response Time
Usually within a few hours
Quick Links
Create AccountRegister as a new player LoginAccess your account WithdrawalsCash out in PKR Download AppGet the Android app Sports BettingCricket, PSL & more Responsible GamingPlay safely within your budget
Accepted Payments
JazzCash Easypaisa Raast Bank Transfer Cards Mobile Wallets

All transactions are in PKR. No currency conversion fees or hidden charges.

Responsible Gaming

Gaming is for entertainment. Always set a personal budget before you start, track the time you spend, and never chase losses. Take regular breaks and keep gaming a fun activity rather than a financial strategy.

Learn More
About the Platform

What Makes Bonus Game the Right Choice for Pakistan Players

If you've landed on this FAQ page, chances are you're either a new player trying to figure out how things work, or someone who's been playing for a while and has run into a specific question. Either way, we want to make sure your experience on Bonus Game is as smooth as possible — from the moment you register to the point where you're cashing out your winnings in PKR.

Bonus Game is built specifically with Pakistan players in mind. That means everything — from the supported payment methods to the sports markets — is relevant to how people in Pakistan actually play. JazzCash and Easypaisa are right there as the first deposit options, not buried in a list of international services that are useless for most Pakistan users. PKR is the default currency throughout the platform so you always know exactly what you're spending and winning without having to do any mental currency conversion.

Pakistan Players First: Deposits, withdrawals, bonuses and all displayed amounts are in PKR. No hidden conversion fees. JazzCash and Easypaisa are primary payment methods alongside Raast, bank transfers and mobile wallets.

For Cricket fans — which is most of our Pakistan player base — the Sports section is where a lot of the action is. PSL matches, T20 internationals and bilateral series all feature prominently in the betting schedule. Live in-play betting during Cricket matches is one of the most popular features, with odds shifting in real time as the match situation changes. There's something uniquely engaging about placing a bet mid-over when you can see the pressure building on a batting side.

Beyond Sports, the Casino and Live Casino sections give players a proper table game experience. The Live Casino especially — with real dealers running Baccarat, Roulette and Blackjack tables around the clock — tends to be where players spend extended sessions. Slot Games cover everything from straightforward three-reel classics to feature-heavy video Slots, and the library keeps growing. Bingo adds another flavour to the mix for players who want something a bit more social and casual.

Tip for new players: Always read the terms attached to any welcome bonus before claiming it. Understanding the wagering requirements upfront saves confusion later when you try to withdraw and find there's a playthrough condition on your balance.

The Android app is worth downloading if you haven't already. Mobile browsing works fine, but the app gives you better live odds refresh rates for in-play betting, and it handles connections on Pakistan mobile data networks more efficiently than a browser tab. The download is simple — head to the Download page and follow the steps for Android installation.

On the responsible gaming side — and this is worth saying plainly — gaming should be entertainment, not a way to solve financial problems. Set a budget before you start each session, stick to it, take breaks and know that it's always okay to step back. The Responsible Gaming page has more guidance on self-management tools. Bonus Game is for adults aged 18 and over only.

If any question you have isn't covered in the FAQ sections above, the support team at [email protected] is available to help. Describe your issue clearly, include your account details and any relevant transaction reference numbers, and the team will follow up as quickly as possible. Most queries are resolved within a few hours.

Ready to Play?

Join Bonus Game Today & Start Winning in PKR

New to the platform? Register in minutes, claim your welcome bonus and bet on PSL, Cricket, Live Casino and Slot Games — all in PKR with JazzCash & Easypaisa.

Create Free Account Download Android App Bet on Cricket

18+ only. Please play responsibly and within your personal budget limits.